Call Center Solutions

CCS has helped us tremendously with lowering attrition, providing more qualified applicants, and improving our recruiting process. CCS has promoted growth within our organization and allowed us to take on more business while keeping costs down. The plentiful workforce keeps our abandonment rates low and helps to increase conversion rates.

Leading an international team has been pivotal for my career growth. It's not just about bridging distances but transcending boundaries, cultures, and perspectives. This experience has honed my leadership skills, making me more adaptable and globally-minded. It's a standout addition to my resume, demonstrating my ability to thrive in diverse environments and drive success on a global scale.

We at 30A Escapes would recommend CCS to other businesses as we have built a great client relationship with CCS. The team there cares about our agents as well as our needs as a call center. We are able to have a more flexible schedule for High Peak Season due to our agents in the call center being open to working any schedule needed.

Before signing with CCS, our main hesitation was the transition to having virtual agents. We were unsure of what to expect and how the training process would go with such a unique property. However, after thorough discussions and demonstrations with the CCS team, we were reassured of the capabilities and professionalism of the virtual agents.

One of the specific features and services that we appreciate most about CCS is their onsite operations team that manages the agents. It gives us peace of mind knowing that the operations team is dedicated to ensuring high-quality service delivery.

We're excited about our ongoing collaboration with CCS!