President
Chief Operating Officer
Amanda Szubert is the Chief Operating Officer for Call Center Solutions. Her previous work experience includes roles in sales, guest services, homeowner services, accounting, workforce management and contact center management with Marriott and Brittain Resorts & Hotels.
Amanda has participated in the community’s Women’s Leadership Alliance and remains actively involved as a leader of future classes. She is a native of Illinois. Amanda graduated from Illinois State University with a Bachelors degree in both Business Administration and Hospitality Management. She also earned a minor degree both in accounting and insurance.
Human Resource Manager
Mrs. Alison Rowe-Miller is the Human Resource Manager of Call Center Solutions.
Alison has over 18 years of experience in the BPO industry and 10 years in Human Resources (HR) and operations. Alison supports all levels of the management and staff and is always on the mission to help in mentoring and leading. Significant expertise in client acquisition, project management, conflict resolution, business development, customer service, and customer/human relations which has aided in the expansion of the company.
A certified trainer with the HEART Trust/NTA in Jamaica and a member of Jamaica’s Human Resource Management Association. A past student of Herbert Morrison Technical High and the Montego Bay Community College where she majored in Human Resource Management.
Mrs. Alison Rowe-Miller is a Mother, Wife, who enjoys traveling, planning events, and spending time with family and friends.
Operations Manager
Chief Financial Officer
Assumed the position of Corporate Controller in 1999 for The Myrtle Beach National Company and was subsequently promoted to CFO. She is over Accounting and Payroll. In 2007 accounting for Myrtle Beach National Company and Brittain Resorts & Hotels was consolidated into one office under Patty’s direction. Her office is responsible for accounting for sixteen companies and processes payroll for over 3,000 employees.
CTO
IT Manager
Ricardo Thorpe is the IT manager for Call Center Solutions. Having worked in call centers for over 16 years in various departments, he developed experience through education, growth and opportunities majoring in Information Technology.
He was certified by the Caribbean Institute of Technology both in computer repairs and information systems.
His years of experience and constant drive for growth has allowed him to adopt building and infrastructure over the past 5 years.
Director of Marketing
Born and raised on Long Island, NY, Carlie moved south to enjoy the “beach life” year-round with her dog and family. Carlie graduated from Coastal Carolina University in 2013 with a BBA in marketing and soon after started a career with Brittain Resorts as a Social Media Manager. Her innovative ideas and ability to connect with our guests online has advanced her to Director of Marketing in 2019.
Controller
Chelsea Tuazon is the Controller of Call Center Solutions and the Assistant Controller of Brittain Resorts and Hotels in Myrtle Beach, South Carolina.
Chelsea has participated in the community’s Women’s Leadership Alliance and remains actively involved on the committee for future classes. She is a native of New Jersey that relocated to South Carolina in 2014. Chelsea graduated with a Bachelor’s degree in Business Administration with a focus in Accounting and is pursuing her Master’s in Business Administration.
HR Specialist
Britanie is a Jamaica native and grew up in the Montego Bay area. She graduated from the College of Hospitality Services with a NVQJ in Hospitality Operations. While completing her education, she received certification from both the American Hotel and Lodging Association and the Jamaica Centre of Tourism Innovation. She has extensive hospitality training and call center experience!
Chief Financial Officer
Tara Wilder has been with the management company of Call Center Solutions since July 2010, currently their CFO. During that time, there have been several acquisitions and diversification into a variety of business disciplines. From Club and Food and Beverage Operations, to Commercial Management, she oversees all aspects of finance. Managing through the COVID crisis and creating a company outside the US, new opportunities are always met with a disciplined plan to succeed. Her ability to take on challenges and manage a multitude of tasks is rare in the industry, and she delivers with a unique sense of humor. Tara has a heart for serving, supporting the Bay County community. She is married to Todd Wilder, with two daughters; Taylor L&D RN at Sacred Heart and Tori attending GCSC pursuing nursing.
