My Call Center Solutions

Meet Our Team

President

Chief Operating Officer

Human Resource Manager

Director of Business Development

Chief Financial Officer

Chief Technical Officer

IT Manager

HR Specialist

Controller

Director of Marketing

IT Coordinator

President

Chief Financial Officer

Chief Operating Officer

Director of Marketing

Operations Manager

Human Resource Manager

IT Manager

Paul Wohlford

Paul Wohlford

President

Paul Wohlford is the President of Call Center Solutions and the Vice President of Business Development for RC Hospitality Solutions (formerly Resort Collection) in Panama City Beach, FL. Wohlford’s previous work experience includes various sales and marketing roles at the Renaissance Esmeralda in Palm Springs, CA; the Hyatt in Hilton Head, SC; the Park Hyatt in San Francisco, CA; the Hyatt in Knoxville, TN; and Sandestin Golf & Beach Resort in Sandestin,FL.
 
Paul Wohlford is also the founder and inaugural chairman of the Onsite Property Management Association. When he saw a need to level the playing field in the hospitality industry, he spearheaded a group of business leaders across the nation – including Resort Collection – to come together to form OPMA.
 
When the pandemic surfaced in 2020, the hospitality industry was hit especially hard, specifically with labor challenges. Paul initiated a national conversation amongst colleagues about the increasing need for talented yet cost-effective labor. After the success of moving his Resort Collection call center to Montego Bay Jamaica in early 2018, it became evident that Call Center Solutions could supply a viable business need for others as well. Initially, the goal was to support the hospitality industry in facing their labor challenges. However, it became clear that the need for efficient and productive employees was needed in all areas of business, Call Center Solutions now serves businesses of all industries with impressive, cost effective talent.
 
Paul has served as the Chairman of the Board for the Panama City Beach Chamber of Commerce, a board member of the local Children’s Advocacy Center, and maintains an active presence in the community. He is a native of Tennessee and a graduate of the University of Tennessee.
Amanda Szubert

Amanda Szubert

Chief Operating Officer

Amanda Szubert is the Chief Operating Officer for Call Center Solutions. Her previous work experience includes roles in sales, guest services, homeowner services, accounting, workforce management and contact center management with Marriott and Brittain Resorts & Hotels.

Amanda has participated in the community’s Women’s Leadership Alliance and remains actively involved as a leader of future classes. She is a native of Illinois. Amanda graduated from Illinois State University with a Bachelors degree in both Business Administration and Hospitality Management. She also earned a minor degree both in accounting and insurance.

Alison Miller-Rowe

Alison Rowe-Miller

Human Resource Manager

Mrs. Alison Rowe-Miller is the Human Resource Manager of Call Center Solutions.

Alison has over 18 years of experience in the BPO industry and 10 years in Human Resources (HR) and operations. Alison supports all levels of the management and staff and is always on the mission to help in mentoring and leading. Significant expertise in client acquisition, project management, conflict resolution, business development, customer service, and customer/human relations which has aided in the expansion of the company.

A certified trainer with the HEART Trust/NTA in Jamaica and a member of Jamaica’s Human Resource Management Association. A past student of Herbert Morrison Technical High and the Montego Bay Community College where she majored in Human Resource Management. 

Mrs. Alison Rowe-Miller is a Mother, Wife, who enjoys traveling, planning events, and spending time with family and friends.

Victoria Ebert

Victoria Ebert

Director of Business Development

Victoria is the Director of Business Development for Call Center Solutions. She brings over fifteen years of experience in the hospitality industry with a majority concentrated specifically in sales and business development. Her previous professional work experience includes roles in sales, marketing, business development, guest services, and homeowner relations at a variety of local independent hotels and resorts as well as corporate brands such as Marriott International and Wyndham. Victoria is a Florida native and Florida State University graduate. Her ability to connect with others as well as having a passion for service and commitment to hospitality professionalism makes her a great fit for Call Center Solutions.

Patty Falkowski - Chief Financial Officer

Patty Falkowski

Chief Financial Officer

Assumed the position of Corporate Controller in 1999 for The Myrtle Beach National Company and was subsequently promoted to CFO. She is over Accounting and Payroll. In 2007 accounting for Myrtle Beach National Company and Brittain Resorts & Hotels was consolidated into one office under Patty’s direction. Her office is responsible for accounting for sixteen companies and processes payroll for over 3,000 employees.

Ken Floyd

Ken Floyd

CTO

Ken Floyd has over three decades of experience in creating both physical and digital environments for large corporations. With Call Center Solutions, Ken is responsible for the design and build of the contact center facilities. Also, responsible for all things Technology. Ken designs physical environments to meet operational specifications. He has international project management experience that includes sitework and meeting varied offshore building requirements. Moreover, his experience in sourcing and working with multiple vendors to maintain budgets that allow for flexible interior buildouts is a necessity when working internationally.
 
Beyond physical environments, Ken is known for his technology background. Ken is skilled at making quick decisions on tight budgets. Always an early adopter of tech, Ken can speak to anything from dark fiber to SaaS, cloud storage to artificial intelligence, wearable tech to immersive VR; he believes that the IoT we have today will continue to shape our environments in creative ways. It is with that deep understanding of a shifting tech landscape, accompanied by a strong eye for simplistic UX design, that drives Ken to push boundaries in design and technology.  
 
Blending both the physical with the digital, Ken Floyd continues to create seamless experiences for his teams. He has especially enjoyed building the center with the team in Jamaica due to their culture of abundant hospitality.
Ricardo Thorpe - IT Manager

Ricardo Thorpe

 IT Manager

Ricardo Thorpe is the IT manager for Call Center Solutions. Having worked in call centers for over 16 years in various departments, he developed experience through education, growth and opportunities majoring in Information Technology.

He was certified by the Caribbean Institute of Technology both in computer repairs and information systems.

His years of experience and constant drive for growth has allowed him to adopt building and infrastructure over the past 5 years.

Britanie Tulloch

Britanie Tulloch

HR Specialist

Britanie is a Jamaica native and grew up in the Montego Bay area. She graduated from the College of Hospitality Services with a NVQJ in Hospitality Operations. While completing her education, she received certification from both the American Hotel and Lodging Association and the Jamaica Centre of Tourism Innovation. She has extensive hospitality training and call center experience!

Chelsea Tuazon

Chelsea Tuazon

Controller

Chelsea Tuazon is the Controller of Call Center Solutions and the Assistant Controller of Brittain Resorts and Hotels in Myrtle Beach, South Carolina.

Chelsea has participated in the community’s Women’s Leadership Alliance and remains actively involved on the committee for future classes. She is a native of New Jersey that relocated to South Carolina in 2014. Chelsea graduated with a Bachelor’s degree in Business Administration with a focus in Accounting and is pursuing her Master’s in Business Administration.

Carlie Fletcher - Director of Marketing

Carlie Fletcher

Director of Marketing

Born and raised on Long Island, NY, Carlie moved south to enjoy the “beach life” year-round with her dog and family. Carlie graduated from Coastal Carolina University in 2013 with a BBA in marketing and soon after started a career with Brittain Resorts as a Social Media Manager. Her innovative ideas and ability to connect with our guests online has advanced her to Director of Marketing in 2019.

DeWayne Sharpe

DeWayne Sharpe

IT Coordinator

Born and raised in Montego Bay and a past student of Herbert Morrison Technical High, DeWayne found a passion for Information Technology. Taking the necessary steps to enter the Information Technology field DeWayne attended the Montego Bay Information Technology Training Center where he graduated as an outstanding student and became certified in Data Operations. DeWayne also attended the Heart Trust Caribbean Institute of Technology earning his certificate in Computer Repairs; DeWayne now has a greater appreciation for the intricate workings of each component of a computer.

DeWayne enjoys learning new things and working towards creating his own game some day. He has created a few storylines as an unpublished author with a few books written and has deep passion for gaming and music. He’s looking forward to traveling the world to get more insight on each culture to improve himself and future works.

Ramon McDaniel

Ramon McDaniel

Operations Manager

Ramon McDaniel is the Operations Manager of Call Center Solutions and the former Sales Operations Supervisor for the Brittain Resorts and Hotels Vacation Sales and Marketing Department. 
 
McDaniel’s earlier years in business and hospitality saw him working as the Assistant Accountant for Santa Maria Ltd/Prospect Villas. McDaniel is a 2010 graduate of Prospect College where he majored in Business Studies and the Sciences while undergoing military and hospitality training. McDaniel has years of experience working in Customer Service, Technical Support, Sales, and other Administrative Roles across several Industries.  
 
McDaniel’s journey with Call Center Solutions began when he traveled to the United States as part of a work exchange program where he further realized his passion for hospitality and business process support systems. His dedication for excellence in customer service and sales along with an innate sense of strong leadership and a keen sense of creating effective systems has propelled him through the ranks.
 
He can be described as a well-rounded Team Player of the Call Center Solutions family who is very instrumental in ensuring a Productive Client Service is always provided while taking care of the Team’s concerns and strongly believing in employee recognition and engagement.
Tara Wilder

Tara Wilder

Chief Financial Officer

Tara Wilder has been with the management company of Call Center Solutions since July 2010, currently their CFO. During that time, there have been several acquisitions and diversification into a variety of business disciplines. From Club and Food and Beverage Operations, to Commercial Management, she oversees all aspects of finance. Managing through the COVID crisis and creating a company outside the US, new opportunities are always met with a disciplined plan to succeed. Her ability to take on challenges and manage a multitude of tasks is rare in the industry, and she delivers with a unique sense of humor. Tara has a heart for serving, supporting the Bay County community. She is married to Todd Wilder, with two daughters; Taylor L&D RN at Sacred Heart and Tori attending GCSC pursuing nursing.