My Call Center Solutions

Privacy Policy

Call Center Solutions is a call center in Montego Bay, Saint James, Jamaica, we believe the privacy and security of our guests and visitors are of paramount importance and we are committed to protecting the data you share with us. This privacy policy explains how Call Center Solutions processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through the use of its website and platform.

For the purposes of this policy, Call Center Solutions defines the term “Visitor” as an individual that visits our front-end website at

Any information stored on Call Center Solutions’ platform is treated as confidential. All information is stored securely and is accessed by authorized personnel only. Call Center Solutions implements and maintains appropriate technical, security, and organizational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft, or disclosure.

Collection and use:

The following sections cover the specifics of which data is collected from website visitors.

Website Visitors:

If you are a visitor to our website then this section is relevant for you.

By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Please note that all consent is voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.

Call Center Solutions may collect, record, and analyze information of Visitors to its website. We may record your IP address and use cookies. Call Center Solutions may add information collected by way of site activity. Furthermore, Call Center Solutions may collect and process any Personal Data that you volunteer to us in our website’s forms, such as request forms, reservation bookings, and newsletter signup forms. If you provide Call Center Solutions with your social media details, Call Center Solutions may retrieve publicly available information about you from social media.

Such Personal Data may include your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, your areas of interest, interest in Call Center Solutions, and certain information about the company you are working for (company name and address), as well as information as to the type of relationship that exists between Call Center Solutions and yourself.

Call Center Solutions gathers data about visits to the website, including numbers of Visitors and visits, Geo-location data, length of time spent on the site, pages clicked on, or where Visitors have come.

Purpose of processing personal data:

Call Center Solutions uses the collected data to communicate with Visitors, customize content for Visitors, to show ads on other websites to Visitors, and to improve its website by analyzing how Visitors navigate its website.

Sharing personal data:

Call Center Solutions may also share such information with service vendors or contractors in order to provide a requested service or transaction or in order to analyze the Visitor behavior on its website.


Cookies are small pieces of information sent by a website to a Visitor’s hard disk. Cookies cannot be used to run programs or deliver viruses to your computer. By continuing to visit the website, you agree to the placement of cookies on your device. If you choose not to accept our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. We may also place cookies from third parties for functional and marketing purposes. The use of cookies is widespread and benefits the surfer.

Links to other sites:

Please be aware that while visiting our site, Visitors can follow links to other sites that are beyond our sphere of influence. Call Center Solutions is not responsible for the content or privacy policy of these other sites.


If you wish to inquire about your Personal Data that may have been collected by Call Center Solutions please contact us using the information at the bottom of this policy.

Processing in the European Economic Area (EEA):

For visitors located in the EAA, all processing of Personal Data is performed in accordance with privacy rights and regulations following the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the Directive), and the implementations of the Directive in local legislation. From May 25th, 2018, the Directive and local legislation based on the Directive will be replaced by the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), and Call Center Solutions processing will take place in accordance with the GDPR.


Subscribers of Call Center Solutions include any visitor who has provided relevant contact information in order to receive communications. This may be in either print or digital form. This section is relevant to Subscribers and their data.

Subscribers to Call Center Solutions should know they could be disclosing information that could make them personally identifiable to Call Center Solutions agents and staff. For more detailed information concerning the protection of the privacy of subscribers, a Subscriber may contact us by calling 209-337-5705.

Collection of Subscriber data:

Subscriber data includes data from individuals who have opted in to receive information or communicate with Call Center Solutions, transferred, or manually entered by Call Center Solutionsagent into their subscriber account for the purpose of facilitating communication.

Personal Data may include, personal contact information such as name, home address, home telephone or mobile number, email address, information concerning family or travel companions, any data contained in a comments field competed by the Subscriber, and social circumstances including age, date of birth, marital status, number of children, business contact details, gender, and other sensitive Personal Data.

The purpose of collecting Personal Data as part of a subscriber record is to provide the best possible communication experience. Subscribers in the EEA, the property will be the “controller”, as defined in the Directive and the GDPR. The purpose will consequently be defined Call Center Solutions.

Retention and deletion:

Call Center Solutions will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.  When a Subscriber’s account is terminated or expired, all Personal Data collected through the platform will be deleted, as required by applicable law.

Acceptance of these Conditions:

We assume that all visitors of our website & subscribers of communication have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website or booking. We reserve the right to change our privacy policy as necessity dictates. Continued use and relationship with Call Center Solutions after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy. This privacy policy is an integral part of Call Center Solutions’ terms of use.

Our Legal Obligation to Disclose Personal Information:

We will reveal a user’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to Call Center Solutions or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.

Call Center Solutions Data Protection Officer:

Call Center Solutions has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address:

Call Center Solutions
Montego Bay, Saint James, Jamaica
(209) 337-5705

Your Data Rights:

At any point Call Center Solutions is in possession of or processing your Personal Data, you have the following rights:

  • Right to access: you have the right to request a copy of the information that we hold about you.
  • Right of rectification: you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten:  in certain circumstances, you can ask for the data we hold about you to be erased from our records.
  • Right of portability: you have the right to have the data we hold about you transferred to another organization.
  • Right to object: you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing: you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Call Center Solutions refuses your request under rights of access, we will provide you with a reason as to why you have the right to legally challenge.

Call Center Solutions, at your request, can confirm what information it holds about you and how it is processed.

For Further Information:

If you have any further questions regarding the data Call Center Solutions collects, or how we use it, then please contact us.

Call Center Solutions
Montego Bay, Saint James, Jamaica
(209) 337-5705


All material contained within this website is the sole property of Call Center Solutions and cannot be used, reproduced, copied, or modified, in its entirety or in part, without prior consent by an authorized agent of Call Center Solutions.