Call Center Solutions and Answering Services
Call Center Solutions is here to disrupt the traditional call center model. Featuring a one-of-a-kind suite of answering services designed to keep both our clients and their customers happy. Recruiting is at the core of our expertise. Our dedicated team is committed to finding the perfect match for your requirements. From identifying core competencies to actively participating in executive interviews, we offer comprehensive support throughout the recruitment process.
SERVICES
- Dedicated Recruiting Team
- Core Competency Identification
- Executive Interview Participation
- Account Management
- Leadership Development
- Guest Experience Management
- Data Entry
- Time Keeping & Payroll Processing
- Cultural Immersion & Onboarding
- Benefits Management
- Outbound Sales
- Reservations
- Accounting & Bookkeeping
- Guest and Customer Services
- After Hours Support
- Technical Support
- Back-Office Coordination
- Administrative Assistance
- Marketing
INDUSTRIES
- Hospitality
- Healthcare
- Insurance
- Law
- Education
- eCommerce
- Product & Technical Support
- Retail
- Financial Services
- Government Programs
BENEFITS
- Higher Conversion
- Increased Profit
- Increased Organizational Efficiency
- Lower Abandonment Rates
3,000,000+
Calls Handled Annually
30+%
Average Inbound Conversion Rate
300+
Call Center Team Members
TIER LEVEL OF SERVICES
BRONZE - SELECT SERVICE
IT SERVICES
- Equipment
- Station Set Up
- Security Camera Set Up
- Voice and Data Set Up
- Voice and Data Testing
HR SERVICES
- Security
- Timekeeping and Payroll Processing
- New Hire On-boarding
ACCOUNTING
- Invoicing
RECRUITING
- Resume and System Display
- Job Posting
OPERATIONAL ASSISTANCE
- Project Plan Creation
- Weekly Collaboration Meetings
- On-boarding Analysis
SILVER - SELECT SERVICE
IT SERVICES
- Equipment
- Station Set Up
- Security Camera Set Up
- Voice and Data Set Up
- Voice and Data Testing
HR SERVICES
- Security
- Timekeeping and Payroll Processing
- New Hire On-boarding
ACCOUNTING
- Invoicing
TRAINING
- Classroom Availability
RECRUITING
- Resume and System Display
- Job Posting
- Core Competency Identification
- Phone Screening Completion
OPERATIONAL ASSISTANCE
- Project Plan Creation
- Weekly Collaboration Meetings
- On-boarding Analysis
GOLD - SELECT SERVICE
IT SERVICES
- Equipment
- Station Set Up
- Security Camera Set Up
- Voice and Data Set Up
- Voice and Data Testing
HR SERVICES
- Security
- Timekeeping and Payroll Processing
- New Hire On-boarding
ACCOUNTING
- Invoicing
TRAINING
- Classroom Availability
RECRUITING
- Resume and System Display
- Job Posting
- Core Competency Identification
- Phone Screening Completion
- Situational Interviewing Completion
OPERATIONAL ASSISTANCE
- Project Plan Creation
- Daily Oversight
- Required Team Supervisor (1 to 20 agent ratio)
- On-boarding Analysis
Why Choose Call Center Solutions?
Promote Growth While Providing Excellent Customer Service
- 27% Average Savings in Labor Costs Alone. (Yours could be more!).
- Proximity to the States (1 hr 20 min Flight to Miami, FL).
- Improved Customer Experience.
- Low Call Abandonment Rate.
- High Conversion Rate.
- Englist as a First Language.
- Low Attrition Rate.
- Scalable Structure.
- Abundant Labor Force.
- Onsite Management Industry Experience.
- Highly-Motivated Agents.
- Immediate ROI.
- Web-Based/Real Time.
Back Office Support
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Human Resources Oversight
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Technical Support
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Billing
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CALL CENTER SOLUTIONS
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