Call Center Solutions and Answering Services
Call Center Solutions is here to disrupt the traditional call center model. Featuring a one-of-a-kind suite of answering services designed to keep both our clients and their customers happy. Our live call center services are provided by agents who are happy, professional, and willing to work hard for you. Allowing us to handle your calls, lets you and your team reclaim the time necessary to focus on the most important tasks on your to-do list while still prioritizing superior customer service. Whether you’re hoping to grow your company, provide stronger customer support or simply outsource administrative tasks to smart, capable professionals, you can count on Call Center Solutions to provide the customized solutions you require.
SERVICES
- Dedicated Recruiting Team
- Core Competency Identification
- Executive Interview Participation
- Account Management
- Leadership Development
- Guest Experience Management
- Data Entry
- Time Keeping & Payroll Processing
- Cultural Immersion & Onboarding
- Benefits Management
BENEFITS
- Higher Conversion
- Increased Profit
- Increased Organizational Efficiency
- Lower Abandonment Rates
TIER LEVEL OF SERVICES
BRONZE - SELECT SERVICE
IT SERVICES
- Equipment
- Station Set Up
- Security Camera Set Up
- Voice and Data Set Up
- Voice and Data Testing
HR SERVICES
- Security
- Timekeeping and Payroll Processing
- New Hire On-boarding
ACCOUNTING
- Invoicing
RECRUITING
- Resume and System Display
- Job Posting
OPERATIONAL ASSISTANCE
- Project Plan Creation
- Weekly Collaboration Meetings
- On-boarding Analysis
SILVER - SELECT SERVICE
IT SERVICES
- Equipment
- Station Set Up
- Security Camera Set Up
- Voice and Data Set Up
- Voice and Data Testing
HR SERVICES
- Security
- Timekeeping and Payroll Processing
- New Hire On-boarding
ACCOUNTING
- Invoicing
TRAINING
- Classroom Availability
RECRUITING
- Resume and System Display
- Job Posting
- Core Competency Identification
- Phone Screening Completion
OPERATIONAL ASSISTANCE
- Project Plan Creation
- Weekly Collaboration Meetings
- On-boarding Analysis
GOLD - SELECT SERVICE
IT SERVICES
- Equipment
- Station Set Up
- Security Camera Set Up
- Voice and Data Set Up
- Voice and Data Testing
HR SERVICES
- Security
- Timekeeping and Payroll Processing
- New Hire On-boarding
ACCOUNTING
- Invoicing
TRAINING
- Classroom Availability
RECRUITING
- Resume and System Display
- Job Posting
- Core Competency Identification
- Phone Screening Completion
- Situational Interviewing Completion
OPERATIONAL ASSISTANCE
- Project Plan Creation
- Daily Oversight
- Required Team Supervisor (1 to 20 agent ratio)
- On-boarding Analysis
3,000,000+
Calls Handled Annually
30+%
Average Inbound Conversion Rate
200+
Call Center Team Members
Why Choose Call Center Solutions?
Promote Growth While Providing Excellent Customer Service
- 27% Average Savings in Labor Costs Alone. (Yours could be more!).
- Proximity to the States (1 hr 20 min Flight to Miami, FL).
- Improved Customer Experience.
- Low Call Abandonment Rate.
- High Conversion Rate.
- Englist as a First Language.
- Low Attrition Rate.
- Scalable Structure.
- Abundant Labor Force.
- Onsite Management Industry Experience.
- Highly-Motivated Agents.
- Immediate ROI.
- Web-Based/Real Time.
Back Office Support
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Human Resources Oversight
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Technical Support
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Billing
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CALL CENTER SOLUTIONS
WANT TO LEARN MORE?
We’d love to speak with you. Fill out this brief form and a representative will be excited to discuss what Call Center Solutions can accomplish for you.
