We were thrilled to welcome Alex O. Husner and Annie Holcombe, hosts of Alex & Annie: The Real Women of Vacation Rentals, to Montego Bay, Jamaica, for a special on-location episode featuring Call Center Solutions!
During their visit, Alex and Annie stepped inside CCS to meet our team, see our operation firsthand, and learn more about how we support vacation rental businesses from Jamaica. The conversation explores how CCS got its start in Montego Bay, what goes into onboarding and training, and what makes a great reservation agent.
They also take a closer look at how our HR, IT, and operations teams work together behind the scenes, why culture and connection are so important to our team, and how CCS has expanded beyond reservations to provide broader operational support for our partners.
Of course, there are also a few uniquely Jamaican moments along the way!
We loved having Alex and Annie join us and share a closer look at the people and processes behind Call Center Solutions.
Watch the full episode to learn more!
Contact Us at [email protected] or visit our site to learn how we can tailor our services to meet your specific sales goals.
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