My Call Center Solutions

CALL CENTER MARKET DATA

REVENUE

Source: Research and Markets

KEY STATS

Rank
State
# Of Call Centers
# Of Employees
1
Texas
710
288,253
2
Florida
637
236,686
3
Arizona
348
129,955
4
Georgia
352
129,573
5
Virginia
207
116,897

Source: Statistica

KEY PLAYERS

COMPETITIVE LANDSCAPE

TOP 5 GLOBAL CALL CENTER PLAYERS

LOCAL PLAYERS IN JAMAICA

WAGE DISTRIBUTION

WAGE DISTRIBUTION PAY PER HOUR

  • 01   NYC, NY $16.77
  • 02   ATLANTA, GA $14.07
  • 03   ORLANDO, FL $13.76
  • 04   HOUSTON, TX $14.32
  • 05   PHOENIX, AZ $14.81

US CALL CENTER COMPENSATION STATISTICS

  • National Average Salary $29,196
  • Average Hourly Wage $14.03
  • Medium Hourly Wage $13.42
  • Average Bonus Potential $1,035
  • Profit Sharing $1,500
  • Commission $2,358

Source: Payscale

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Client Concerns & Solutions To Promote Efficiency Within Your Organization. Diminished Labor Pool Customer Experience Information Security Level of Control Culture Clash Platform / Infrastructure

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