Services vacation rentals in 14 different resort properties in Northwest Florida.
Conversion Rate
27.00%
Abandoned Call Rate
10.68%
Conversion Rate
31.90%
Abandoned Call Rate
6.14%
Conversion Rate
42.80%
Abandoned Call Rate
8.89%
Conversion Rate
57.62%
Abandoned Call Rate
8.85%
The global pandemic in 2020 and 2021 did cause disruption in multiple ways including extensive mandatory curfews in Jamaica, causing business closures over weekends. Despite this, CCS agents managed to continue to improve Resort Collection’s conversion and abandoned call rates all while decreasing the labor burden significantly. Additionally, Jamaica continues to loosen restrictions as the world recovers from COVID-19.
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