Call Center Solutions first opened its doors in 2018 hosting 78 agent stations and 3 supervisor stations. After quickly proving to be successful in its mission of growing their client’s businesses while increasing their KPIs and providing exceptional service, CCS broke ground once again and opened its second center in 2022. This new location hosts 165 additional agent stations and 5 supervisor stations.
In August 2023, Call Center Solutions will be expanding further into its third call center. This new center will host 120+ seats and has already begun buildout. This location will again be located in Montego Bay, Jamaica, making CCS the preferred call center solution in the area. The company will continue offering the same high level of service to clients with a full staff consisting of 350 team members.
“Because we moved our team of reservation agents to CCS, we have been able to lower our abandonment percentage from 25% to 2% while increasing conversion. Additionally, we are saving significant payroll dollars”
Call Center Solutions (CCS) is a full service contact center providing multi-layered expertise in all administrative, customer service and sales operations. CCS focuses on their customer’s operational workflows, sales metrics and overall contact handling. With over 15 customers being served 365 days a year and 24 hours a day, they provide exceptional service with superior returns to customers located in multiple countries. For more information on Call Center Solutions, visit ccssuccess.com.
Enhancing Guest Experiences with PolyAI’s Voice AI Technology In the fast-paced hospitality industry, delivering exceptional guest experiences while managing high call volumes and operational challenges
Building a Customer-Centric Call Center: Strategies to Put Customers First In today’s competitive business landscape, a customer-centric call center isn’t just a nice-to-have—it’s a must-have.
Elevating the Vacation Rental Industry: An Exclusive Interview with Vacation Finder At Call Center Solutions, we’re passionate about partnering with businesses that drive innovation and
Celebrating Six Years of Excellence: The Journey of Call Center Solutions As we step into January 2025, Call Center Solutions (CCS) proudly celebrates a monumental
Reflecting on 2024 & Planning for 2025: An Interview with Call Center Solutions’ Director of Business Development To gain insight into Call Center Solutions’ accomplishments
Call Center Solutions & Streamline – Partner Webinar We were thrilled to join forces with Streamline VRS | Vacation Rental Software for an insightful webinar,
2024 Industry Trends and Predictions for 2025 in the Call Center Industry The call center industry continues to evolve rapidly, driven by technological innovations, changing
CCS President Paul Wohlford Featured on Alex & Annie Podcast We’re thrilled to spotlight a special re-air of one of Alex & Annie’s most popular
How Call Center Solutions Drives Sales Growth In today’s competitive business landscape, customer interactions are key to driving revenue. While call centers are traditionally associated
Vacation Rental Pros (VTrips) Case Study Situation VTrips is a full-service property management company that primarily deals with short-term vacation rentals servicing Alabama, Florida, Georgia,
Innovative Solutions in the Call Center Industry In an industry where customer satisfaction is the ultimate goal, call centers must continuously evolve to stay ahead.
Growing Together: How Call Center Solutions Empowers Client Success At Call Center Solutions (CCS), we’re proud to see our clients thrive. One of the most
Client Interview: By the Sea Resorts By the Sea Resorts offers a diverse collection of beachfront hotels and restaurants in Panama City Beach, Florida. Their
A Comprehensive Guide: What to Look for When Hiring an Offshore Call Center In today’s globalized business landscape, outsourcing services, especially customer support, has become
Interview with Alison Rowe-Miller, Call Center Solutions’ Human Resources Manager We sat down for an exclusive interview with Alison Rowe-Miller, the Human Resources Manager at
Maximizing Business Performance: The Benefits of Call Center Solutions In the fast-paced world of business, the right strategies can make all the difference in driving
Services Tailored for Success with Call Center Solutions At Call Center Solutions, we understand that the success of any business hinges on exceptional customer interactions.
Revolutionizing Business Dynamics: Call Center Solutions’ Mission At Call Center Solutions, we don’t just answer calls – we deliver a promise. Our mission is simple
Interview with Paul Wohlford, President of Call Center Solutions: Reflecting on 2023 and Looking Ahead to 2024 As we bid farewell to 2023 and set
Maximizing Call Center Productivity: Strategies for Success Call centers play a crucial role in today’s business landscape. They serve as the frontline for customer interactions,
The Art of Public Speaking: A Call Center Agent’s Secret Weapon Public speaking is a skill that transcends professions and can be a game-changer in
We’d like to hear it! We value your feedback and any suggestions that you may have.
"*" indicates required fields
